Find your parcel
The moment your order leaves our warehouse, we email you a tracking link. It's the fastest way to see where things stand.
Step 1 — Check your email
Look for a message from us with the subject line about your order being on its way. It contains your tracking number and a direct link to the carrier. Check your spam and promotions folders — that's where it usually hides.
Step 2 — Track with the carrier
Your order ships with USPS, UPS or FedEx depending on your address. Enter your tracking number on the carrier's site:
Step 3 — Still nothing? Email us
Send your order number to contact@surkhabloom.store and we'll look it up for you. We reply within one business day.
What the statuses actually mean
"Label created" but no movement — completely normal for the first 24 hours. The carrier has the shipping data but hasn't scanned the parcel yet.
No update for 2–3 days — also normal. Parcels can travel a long way between scans, especially over a weekend.
No update for 5+ business days — email us. We'll open a trace with the carrier.
"Delivered" but nothing there — check with neighbours, around the porch, behind gates and with your building's front desk. Most parcels turn up within 24 hours. If yours doesn't, contact us and we'll sort it out.
Timeline reminder
Processing takes 1–2 business days, transit takes 3–6 business days. So most orders land within 4–8 business days of being placed. If you're inside that window, you're on schedule.
contact@surkhabloom.store · +1 (786) 429-9818 · Mon–Fri, 9:00 AM – 6:00 PM ET