30 days. No arguments.
We want you and your pet to be genuinely happy with what you bought. If something isn't right, we'll make it right. You have 30 days from the delivery date to request a return or exchange.
What can be returned
- Returned within 30 days of the delivery date
- In its original packaging, with all accessories, attachments and manuals included
- In resellable condition — light testing is completely fine, but items with heavy wear, missing parts or damage caused after delivery cannot be accepted
Using the product is not a problem. You need to actually run a grooming tool over your dog to know whether it works for them — that's the only real test, and we'd rather you did it. Just keep the box and the accessories.
How to start a return
- Email contact@surkhabloom.store with your order number and a short note about the issue.
- We reply within 1 business day with a return authorisation and the return address.
- Ship the item back and send us the tracking number.
Please don't send anything back before contacting us. Returns received without a return authorisation may be delayed or refused.
Who pays for return shipping
- We pay if the item arrived damaged, defective, incorrect, or not as described. We'll email you a prepaid return label.
- You pay if you changed your mind or it simply wasn't for you. Use a trackable service — we can't refund a return we never receive.
Original shipping charges are non-refundable except where the return is our fault.
Damaged, defective or wrong item
Contact us within 7 days of delivery with photos or a short video of the problem and the packaging. We'll arrange a free replacement or a full refund, whichever you prefer. In most cases you won't need to ship the item back at all.
How fast is my refund?
Once your return arrives and passes inspection we email you to confirm, and the refund is issued to your original payment method within 2 business days. Depending on your bank it usually appears within 5–10 business days.
If more than 15 business days have passed since we confirmed your refund and you still haven't seen it, contact us and we'll chase it with you.
Exchanges
The fastest way to exchange is to return the original for a refund and place a new order — that way you're not waiting on the return to arrive before your replacement ships.
Cancellations
Orders can be cancelled free of charge any time before they ship — usually a window of about 24 hours. Email us as soon as you can and we'll stop it if we can. Once it's in transit, the return policy above applies.
What we can't accept
- Items returned more than 30 days after delivery
- Gift cards
- Items damaged by misuse or accident after delivery
- Items returned without their original packaging or accessories
Talk to us first
We'd rather solve a problem than process a return. If something isn't working the way you expected, email us — there's very often a simple fix.
Surkhab
7901 4th St N, Saint Petersburg, FL 33702, United States
contact@surkhabloom.store · +1 (786) 429-9818
Monday–Friday, 9:00 AM – 6:00 PM ET