Shipping & Delivery

Free shipping on every order

No minimum, no thresholds, no surprise charges at checkout. Every order ships free within the United States.

How long it takes

Order processing	1–2 business days
Transit time	3–6 business days
Total	Typically 4–8 business days from order to doorstep

Business days are Monday to Friday, excluding US public holidays. Orders placed after 2:00 PM ET are processed the next business day.

Where we ship from

Our stock is held in a US warehouse and ships domestically by USPS, UPS or FedEx depending on your address. This matters more than it sounds: a lot of online pet gear ships direct from overseas and takes three to five weeks, sometimes with customs charges on arrival. Ours doesn't. Your order is already in the country when you place it.

Tracking

You'll get a confirmation email the moment you order, and a second email with a tracking link as soon as your parcel leaves the warehouse. Tracking can take up to 24 hours to show its first scan — that's normal and doesn't mean anything is wrong.

If it's been more than 2 business days and you have no tracking email, check your spam folder first, then email us.

Where we ship

We currently ship to all 50 US states, plus DC.

Alaska, Hawaii and PO Boxes: yes, we ship there. Delivery may take a few days longer.

Outside the US: not yet. We're US-only while we get our fulfilment right. Canada is next on the list — if you'd like a note when we open it, email us and we'll add you.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us immediately — if the order hasn't shipped we can fix it for free. Once it's in transit, we can't reroute it, and a parcel returned to sender takes 2–3 weeks to come back before we can resend.

Delayed, lost or damaged parcels

Delayed: carriers occasionally hold parcels for a few days, especially around holidays. If tracking hasn't updated in 5 business days, email us and we'll open a trace.

Marked delivered but missing: check with neighbours and around the property first — most turn up within 24 hours. If it doesn't, contact us and we'll investigate with the carrier and make it right.

Damaged in transit: take photos of the box and the item before unpacking anything further, and email us within 7 days of delivery. We'll send a free replacement.