Contact Us

Real people, real replies. If something's wrong with your order, or you're not sure which product suits your pet, just ask — we answer every message.

Get in touch

Email: contact@surkhabloom.store
Phone: +1 (786) 429-9818

Support hours
Monday – Friday, 9:00 AM – 6:00 PM Eastern Time
We reply to every email within 1 business day, usually much sooner.

Business address

Surkhab
7901 4th St N
Saint Petersburg, FL 33702
United States

This is our business address, not a returns address. Please email us first to start a return — we'll send you the correct address and a return authorisation.

The fastest way to get help

Include your order number in your first email. If it's a product issue, a short photo or video of the problem lets us solve it in one reply instead of five.

Common questions

Where's my order? You'll get a tracking link by email the moment it ships. If it's been more than 2 business days since you ordered and you haven't received tracking, email us.

Can I change or cancel my order? Yes, if it hasn't shipped — usually a window of about 24 hours. Email us as soon as you can.

Do you ship outside the US? Not yet. We ship within the United States only while we get our fulfilment right. Canada is coming.